Refund policy

Returns & Refunds

Due to the nature of our products, we cannot accept returns on any opened or used items.

Fragrances and sample sets are classified as hygiene-sensitive goods, and for health and safety reasons all sales are final once the product has been opened.

Damaged or incorrect orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and supporting photos. We will review the issue and arrange a replacement or appropriate resolution where necessary.

Unopened items

Unopened and unused products may be eligible for return. Please contact us before sending any items back to confirm eligibility.

Refunds

Approved refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.

If you have any questions about your order, please contact us at eautrefragrance@gmail.com